01
2014
A service model built for real relationships.
HealthCare Tech Services was shaped around the belief that small practices need an IT partner who learns their people, systems, and patient-care priorities.
About us
A trusted technology partner built for healthcare.
HealthCare Tech Services is a Texas-based managed IT firm dedicated to small and mid-sized healthcare providers. We are the team practices call when technology has to work and the stakes can't be measured in dollars.
Our story
Healthcare deserves IT that actually fits.
We started HealthCare Tech Services because too many small practices were getting the same one-size-fits-all IT plan as a coffee shop or a law office. Healthcare is not generic. Patient privacy, clinical workflows, and the legal weight of HIPAA mean technology decisions carry real consequences.
So we built something different: a relationship-focused, healthcare-only IT partner that takes the time to understand each practice before recommending a single product or change. Our clients don't need to know a thing about tech. We have it covered.
Company timeline
Built around trust, healthcare workflows, and dependable support.
Key milestones that shaped HealthCare Tech Services into a healthcare-focused technology partner.
02
2017
Specializing in healthcare technology.
The team focused its services around HIPAA compliant security, clinical uptime, staff-friendly support, and the workflows healthcare providers depend on every day.
03
2018
Expanded support into Houston.
HealthCare Tech Services expanded beyond DFW to support healthcare practices in Houston, while continuing to grow remote support capabilities for practices nationwide.
04
Today
A proactive partner for small and mid-sized providers.
The company continues to help healthcare practices reduce risk, improve reliability, and give staff a technology team they can trust.
Leadership team
Experienced leadership with a healthcare-first mindset.
Meet the leadership behind HealthCare Tech Services and the practical, business-focused approach we bring to healthcare technology.
Charles Goady
Founder, President, and Chief Technology Officer
Charles Goady is the founder, President, and Chief Technology Officer of Healthcare Tech Services. He holds an MBA from Northwood University and brings decades of IT and healthcare experience, helping organizations simplify technology, strengthen security, and operate more efficiently.
Known for his practical, business-focused approach, Charles specializes in turning complex technical challenges into clear, effective solutions that support better outcomes.
Robert Goady
Strategy and Analytics
As an engineering and sales executive, Robert played a pivotal role in developing digital solutions for leading companies such as Dell, IBM, Radio Shack, ExxonMobil, and GE.
He specializes in identifying opportunities to further support our clients’ needs, helping them optimize their resources to minimize quality error, and driving sales growth.
Ricki Cross
Business Office Manager
Ricki Cross serves as Business Office Manager at Healthcare Tech Services, where she helps oversee billing, financial operations, and day-to-day administrative processes.
With over 15 years of management experience, Ricki brings a strong background in accounts receivable/payable, payroll, compliance, and office operations. She is known for improving workflows, supporting team development, and ensuring accuracy across financial and operational functions.
Ricki holds a Master’s degree from Dallas Baptist University and is committed to delivering reliable, detail-driven support that helps the organization run efficiently and grow.
What we believe
Four core values that guide every engagement.
Integrity – Do right
We give honest guidance, protect client trust, and recommend what we would choose if it were our own practice.
Quality – Solve right
We focus on durable solutions, clear documentation, and technology decisions that work in real clinical environments.
Commitment – See it through
We stay accountable from first conversation through follow-up, especially when urgent issues affect patient care.
Fun – Enjoy the journey
We believe support should feel human, positive, and approachable so your team enjoys working with us.
Who we serve
Healthcare practices ready to stop firefighting.
We work best with small and mid-sized providers that need dependable IT support in DFW, Houston and Nationwide Remote Support. Our typical client is a practice that has outgrown a "friend who knows computers" and needs a real, healthcare-savvy partner.
- Independent medical, dental, and specialty practices
- Multi-location clinic groups
- New practices preparing for go-live
- Practices facing HIPAA audits or compliance reviews
DFWOnsite support
HoustonOnsite support
Nationwide Remote SupportRemote helpdesk and advisory coverage
What clients can count on
Specialized. Calm. Dependable.
100%
Healthcare-focused engagements
Texas
DFW, Houston and Nationwide Remote Support
SMB
Built for small & mid-sized practices
Local
Real people, real phone numbers
No-obligation review
Start with a Technology Business Assessment.
A 30-minute conversation and walkthrough that tells you exactly where your technology stands, what is working, what is at risk, and the smallest set of changes that will give you the most peace of mind.